Returns and Cancellations
You have the option to return products up to 7 days after delivery in accordance with the Distance Selling Regulations. You will be responsible for the cost of the shipping back and a 20% restocking fee will apply once goods are checked and repackaged.
We cannot accept returns on orders that have been adapted, such as made-to-measure, items that have been drilled for hinges or items that have been painted to order.
You may examine the goods as you would in a shop, but to obtain a full refund you must not start using them or install them. The goods should be in an ‘as new’ condition and returned in the original undamaged packaging along with any accessories or manuals received with them to an address specified by us.
Returns can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order number when you return a product.
Because we order directly from the supplier, it is not possible to cancel an order once it has been placed. Please refer to our returns policy.