Terms and Conditions – selling to a customer via a website
Please read all of these Terms and Conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
Please let us know if you are buying for a business as there are some other terms (and benefits) you should know about.
These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you) and us (the Supplier or us or we).
These are the terms on which we sell all Goods to you, By ordering any of the Goods you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 16 years old.
Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the Supply of the Goods;
Delivery Location means the Supplier’s premises or other location where the goods are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables to recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
Website means our website www.anythingkitchen.co.uk on which the Goods are advertised.
Descriptions of Goods are for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
All Goods which appear on the website are subject to availability. We advise that you call us before placing an order to confirm availability.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
We may contact you via email and post and you expressly agree to this.
Basis of Sale
It is possible for you to check and amend any details you input whilst making your order, until you confirm payment. We are not responsible for any inaccuracies in the Order placed by you.
Once you have submitted an order you will be given an Order Reference Number and the details of the products you have ordered. You will receive confirmation via email. You will later receive a second email confirming details on how your products will be delivered to you.
When an Order has been submitted on the Website, we can reject it for any reason. Where this is the case we will try to tell you the reason without delay.
Any quotation provided by us is valid for a maximum period of three days from it’s date, unless we withdraw it at an earlier time.
Price and Payment
All of our prices are in GBP.
The total order cost will the the price of the ordered products, the delivery charge (where applicable), plus any other charges agreed with you in writing.
Prices include VAT.
Payment is deducted once an order is submitted.
Full details about our delivery (including where we deliver to) can be found in our Deliveries section.
Because products come from a range of manufacturers you may have multiple delivery slots. This will be clarified when you speak to a member of our team when placing your order.
We are unable to offer free delivery on all products due to differences in weight, size and courier from certain manufacturers.
After placing your order you will receive an email confirmation. Following this you will receive another email including the time of your delivery. We will also send a reminder email the day before delivery.
Sometimes unforeseen circumstances may mean there is a delay in delivery. In the rare instance of this happening we will make you aware as soon as possible.
If you fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
Disconnection of old appliances: You’ll need to have safely disconnected your old appliance prior to our arrival unless you have chosen one of our installation services for your new product. Gas and dual fuel cookers must be disconnected by a Gas Safe registered engineer and mains wired electric cookers should only be disconnected by a qualified person. We can provide someone to disconnect your old appliance and install your new appliance. If you wish to arrange this call 07473788893
Risk of damage to or loss of any goods will pass to you when the goods are delivered to you.
We recommend you check the product for damage as soon as it arrives. It is rare that products arrive damaged, but if they do please contact us immediately on 07473788893 to report it. If a product arrives damaged you can refuse it at the point of delivery and it will be returned with the driver.
Please check your delivered items as soon as they arrive and report any damaged or missing items as soon as possible. Do not try to fit or install damaged items without contacting our customer services team in case you cause further damage.
Returns and Cancellations
You have the option to return products up to 7 days after delivery in accordance with the Distance Selling Regulations. You will be responsible for the cost of the shipping back and a 20% restocking fee will apply once goods are checked and repackaged.
We cannot accept returns on orders that have been adapted, such as made-to-measure, items that have been drilled for hinges or items that have been painted to order.
You may examine the goods as you would in a shop, but to obtain a full refund you must not start using them or install them. The goods should be in an ‘as new’ condition and returned in the original undamaged packaging along with any accessories or manuals received with them to an address specified by us.
Returns can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order number when you return a product.
Because we order directly from the supplier, it is not possible to cancel an order once it has been placed. Please refer to our returns policy.
Faulty goods are covered by a manufacturer’s guarantee, varying in length depending on the policy of the supplier. You will be made aware of your manufacturer’s guarantee when purchasing your product(s).
In the unlikely event that you receive a faulty product you can contact us to return it, however it is often the case that faults can be diagnosed and resolved by us over the phone. When you call to report a fault we will give you a fault reference number and contact the manufacturer on your behalf.
It will be necessary to inspect faulty goods before offering you a refund. This may require an engineer to visit your address to carry out the inspection.
Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control:
The party will advise the other party as soon as is reasonably possible; and
The party’s obligations will be suspended so far as reasonable and the party will not be liable for any failure which it could not reasonably avoid. This will not affect the Customer’s above rights relating to delivery and right to cancellation.
We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
For the purpose of these Terms and Conditions:
‘Data Protection Laws’ means any applicable law relating to the processing of personal data, including but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR. GDPR means the General Data Protection Regulation (EU) 2016/679.
‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
We are a Data Controller of the Personal Data we Process in providing Goods to you.
When processing your data we will comply with our obligations imposed by the Data Protection Laws:
Before or at the time of collecting personal data will identify the purposes for which it is being collected;
We will only process personal data for the identified purposes;
We will respect your rights in relation to your personal data; and
We will implement technical and organisational measures to ensure your personal data is secure.
For any enquiries or complaints regarding data privacy, please email firstname.lastname@example.org.
Jurisdiction and Complaints
This contract is governed by the law of England and Wales
Disputes can be submitted to the jurisdiction of the courts of England and Wales, or, where the customer lives in Northern Ireland or Scotland in their respective courts.